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Get Social!

Posted by paulstillmank Jun 30, 2010

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It’s been over a week now since we wrapped up our time with Jive Software as part of their national “Get Social Tour.”  The tour launched April 21st in Los Angeles, with scheduled stops in Houston, Toronto, New York, San Francisco, Seattle, Washington DC, Chicago, Philadelphia and Boston. We supported Jive’s tour as the Premier Partner in both Chicago (May 25th) and Philadelphia (June 17th). Jive continues to impress us with stellar people, real client case studies, and mini-seminars geared toward beginner, intermediate and advanced thinking on the application and activation of Social Business Software (SBS) both inside and outside the enterprise.

 

 

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The executive breakfast in Chicago was over-flowing and Tony Zingale (Jive CEO) shared a great perspective on the limiting nature of current technologies (eMail, CRM, ERP) and how SBS can re-invigorate the enterprise. Tony made many great points during “the tour”; however wewere really struck by his position that these generations-old technologies lack the ability to support innovation. This resonates because we are meeting companies every week that are struggling with innovation even when it is a tenant of their core beliefs and strategy toward remaining competitive. The collaborative nature of Social Business Software is breaking down barriers to innovation by combining a user experience that is already accepted in mass (i.e. Web 2.0 effects) with a company’s strongest assets: it’s people. This unleashing of the individual is core to idea generation and we’re not just talking about employees here. SBS fundamentally changes how companies are engaging with employees, partners, customers and prospective customers. And it’s already creating a material competitive advantage for many companies - and we got to meet some of them in Chicago and Philadelphia.

 

The coolness of Get Social Chicago only got better as the day ended when we had a chance to chat with David Armano of Edelman after he saw some of our work on display at the event.  David is a true thought leader in this space and it was great to share thoughts on where all of this is headed.

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Paul Stillmank - CEO, 7Summits

189 Views 0 Comments Permalink Tags: applied_social_media, innovation, jive_software, employees, product_development, social_business_software
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Thought of the day. There is a lot of discussion about the good things and the bad things that social media can do for companies. From a Marketing, Product Development and Customer Support POV, we believe this is the best thing to happen to your respective departments in a long time!

 

Back in the pre-web and web 1.0 days, companies would conduct expensive research through 3rd party analysts, focus groups, customer surveys, feedback cards and various techniques and tools to try to understand what their consumers wanted and or did/didn't like about their products or services. Conversations about your company in past decades went unchecked in living rooms, events, and the work place across America - good or bad - without any ability for you to:

 

  • Monitor
  • Influence
  • Intervene
  • or Interject.

 

If a customer had a negative experience with your company, chances are they would tell many people and the damage was done - unless of course they took the time to call or write a letter. If they had a positive experience there was no efficient way to hear about it.

 

Among the many benefits of social media, the best attribute is perhaps transparency. Company’s now have complete unfiltered and open dialog with their customers and prospective buyers. People still talk offline, but more and more they are talking online through blogs, discussion forums, consumer reviews and tools like Twitter. If you want to find out what Joe consumer thinks about your product or service, a quick pulse of the social web will reveal a wealth of real-time conversations good or bad. And wouldn't your rather know what people are saying about you company?

656 Views 0 Comments Permalink Tags: product_development, customer_service, marketing, integrated_marketing, reputation_monitoring, listening, social_media_marketing